TOP Q&A

[Shopping Guide]

Here’s a simplified and easy-to-follow guide based on the most common questions from our customers. We’ve organized it to match your shopping journey on our website!

 

1. Ordering & Support

Q: How Do I Place an Order?

How do I buy something from your website?
A: It’s super easy! Just pick the product you like, customize any options (like size or color), add it to your cart, and head to checkout. Fill in your shipping and payment details, and you're all set!

 

Q: Can I Change or Cancel My Order After Placing It?

If I made a mistake, can I change or cancel my order?
A: Yes, you can! Just reach out to our customer support team as soon as possible, and we’ll help you fix it quickly.

 

Q: Do I Have to Create an Account to Order?

Do I need to sign up to buy something?
A: Nope! You can order as a guest without creating an account. But if you sign up, you can easily track your orders and have a faster checkout next time.

 

Q: How Do I Track My Order?

How will I know when my order ships?
A: Once your order is on its way, we’ll send you an email with tracking details within 2-3 business days so you can follow its journey.

 

Q: Can You Ship to a P.O. Box?

Can I have my order delivered to a P.O. Box?
A: Unfortunately, we can’t ship to P.O. Boxes right now. Please provide a regular shipping address.

 

2. Product Details

Q:Where Are Your Putters Made?

Where are One O Eight putters designed and produced?
A: All our putters are expertly designed and crafted in Korea using advanced technology to ensure top quality.

Q: Do You Offer Discounts for PGA or Tour Players?

I’m a PGA player or tour member. Can I get a discount?
A: Yes! We do offer special discounts for active PGA players and select tour members. Contact us to learn more!

Q: How Do I Measure My Putter Length?

How do I figure out what putter length is right for me?
A: Measure from your wrist to the floor for a standard putter. Most golfers use a 34-inch putter. For belly or chest putters, measure from your elbow or chest to the floor.

Q: What Is Loft on a Putter?

What does “loft” mean?
A: Loft is the angle of the putter face that helps the ball roll smoothly. Our putters usually have a 3° loft.

Q: What Is the Lie Angle?

What’s a “lie angle” and why does it matter?
A: The lie angle is how the putter head sits on the ground when you’re ready to putt. Our standard lie angle is 72°, but you can adjust it by gripping the putter higher.

Q: Which Putter Weight Is Right for Me?

How do I choose the right putter weight?
A: Our putters come with a standard weight that suits most players. But if you’re playing on fast greens, a heavier putter can give you better control. Ultimately, it’s all about what feels best for you.

 

3. Payments & Returns

Q: How Is Sales Tax Applied?

Will I Be Charged Extra Taxes or Fees for International Shipping?

If I’m ordering from another country, will there be extra charges?
A: Yes, there might be additional taxes or customs fees depending on your country’s rules. These costs are the customer’s responsibility, so please check with your local customs office for details.

Q: Can I Return a Product If I Don’t Like It?

What if I change my mind? Can I send it back?
A: Since most of our products are custom-made, we can’t accept returns unless there’s a defect. But if your item arrives damaged, contact us right away, and we’ll make it right!

 

4. Need More Help?

Q: I Have Another Question. What Should I Do?

What if I still can’t find the answer I need?
A: No problem! Just reach out to us anytime. We’re happy to help with any other questions you might have.

Q: How Can I Contact You?

How do I get in touch if I need help?
A: You can email or call us, and our friendly support team will be ready to assist you!